• I have reserved the Ola scooter but need to make changes in my booking, how should I do that?

    You may change your registration details (name, address) and vehicle preference details (variant, colour) for each of your reservations via the Ola app. You cannot however, transfer a reservation from one phone number to another.
    Registration details and the vehicle colour can be modified till the time of Balance Payment. The vehicle variant can only be changed before making the Advance Payment of Rs. 20,000.

  • I have purchased the Ola scooter but need to make changes in my booking, how should I do that?

    You may change your registration details (name, address) and vehicle preference details (variant, colour) for each of your reservations via the Ola app. You cannot however, transfer a reservation from one phone number to another.
    Registration details and the vehicle colour can be modified till the time of Balance Payment. The vehicle variant can only be changed before making the Advance Payment of Rs. 20,000.

  • How can I cancel my Reservation/Purchase?

    You can cancel your booking and get a full refund, till the time your Ola scooter is shipped from the Ola Futurefactory, the amount will be credited to your source account within 7-10 business days.

    You can cancel your reservation before making the balance payment through the Ola app:

    Step 1: Go to the Ola S1 tab in your Ola App

    Step 2: Under 'your reservations' click on the displayed Order ID

    Step 3: Click on 'Cancel reservation'

    Step 4: Confirm your cancellation

  • Can I change the details of the person I want the scooter to be registered to?

    Yes, you can update details for registering your scooter via the Ola app - till the time of making the final payment.

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