There is no scheduled maintenance of the Ola scooter as we believe in preventive maintenance using advanced technology over scheduled maintenance. We monitor your scooter remotely, provide you with preventive nudges to maintain it in top shape and if needed, contact you in case we find that your scooter needs servicing.
Customers who have purchased Ola Care/Care+ plans after their scooter delivery will have a 7 day waiting period for availing roadside towing and breakdown associated services under their chosen plan. This does not apply to customers who are purchasing the Ola Care/Ola Care+ plan along with their new scooter.
The process to avail benefits covered under your Ola Care/Care+ subscription is simple.
Step 1: Register a service request through the Ola Electric app or our service helpline (08033113311). While registering the request, mention your plan name and the service you would like to avail.
Step 2: Our service team will verify your subscription and modify the billing based on its coverage. You may be asked to provide the subscription certificate for verification.
Note: Ensure that your plan has not expired since this will result in appropriate charges for the services availed.
The Ola Care/Care+ subscription excludes coverage for all issues/damages in the scooter caused due to deliberate damage, negligence, usage against the recommendation of the Owner’s Manual, natural calamities, service/repair outside the Ola network, criminal activities, illegal activities and accidents.In case of accidents, only assistance related to towing, puncture, medical, custody, hotel & taxi will be provided, as per your plan.
Towing assistance will not cover charge run-out cases due to customer negligence
For complete information on coverage, please read our Terms & Conditions Here
The consumables which will be replaced for free under the subscription, if applicable, are Brake Fluid, Front Brake Pad Set, Rear Brake Pad Set, Front Wheel Bearing Assembly, Rear Wheel Bearing Assembly, Structure Arm Rear shock bushing, Swingarm bearing and seal, Steering Bearing Set and Drive belt.
Note - Consumables are replaced on a need basis only. The decision that a particular consumable needs replacement lies with the Ola service representative. This excludes service/repair cases covered under Insurance, any deliberate damage and any damage due to natural calamities. This service is not a replacement for insurance and the final decision on repair cost lies with Ola.
The Ola Care and Ola Care+ subscriptions are valid for one year from the purchase date or delivery date of the scooter, whichever is later.
If your scooter has already been delivered, you will receive the certificate via email within a few hours of completing the payment. This will be sent to the email address registered with Ola.
If your scooter is yet to be delivered, you will receive the certificate via email on the delivery date.
Theft Assistance will be available between 8am-8pm under the helpline number 08033113311
Once your scooter breakdown case is registered and verified, our local support provider will get in touch with you. In the event of towing, customers can communicate to the service provider that they will require a taxi service for their onward journey. Upon receiving the request, if applicable, the service provider will arrange for a taxi through their own network of fulfillment partners. This service will be free for the customer within the specified limit (₹1,000). Any amount excess of the limit will be borne by the customer. The amount, if any, will be communicated to the customer by the service provider.
Once your breakdown is registered and verified, our local support provider will get in touch with you. In the event of towing outside municipal city limits (greater than 25 km), customers can communicate to the service provider that they will require hotel accommodation. Upon receiving the request, if applicable, the service provider will arrange for a hotel after consulting with the customer through their own network of fulfilment partners. This service will be free for the customer within the specified limit (₹ 2,000 for 1 night). Any amount excess of the limit needs to be borne by the customer. The amount, if any, will be communicated to the customer by the service provider.
No, once purchased, you cannot upgrade your plan from Ola Care to Ola Care+ within the period of validity
The Ola Care/Care+ subscription is non-transferable on change of ownership of the scooter.
If you cancel your scooter booking, your subscription will also be canceled and a refund will be issued. If you purchase your subscription after scooter delivery, cancellation is not possible.
It is non-transferable too; even on change of ownership of the scooter.
We will soon have 200+ centers in our service network, where you can bring your scooter and get it serviced for no convenience charge. Check out our Ola Care subscription offers to get free home service, free labour on repairs, roadside assistance and more, all inclusive for a yearly fee. For non-subscribers or if not covered under your plan, the following convenience charges apply.
Home Service - ₹499 + GST
Scooter Pick-up & Drop - ₹699 + GST
Roadside assistance (non-warranty cases) - ₹1,999 + GST
As promised all customers who have purchased their scooter in December 2022 will be provided free Ola Care+ subscription for 1 year.