• What is the coverage of the Ola Service Network?

    We will provide maintenance and repair service for Ola scooters at every location where we deliver.

  • How will maintenance and repair services be provided by Ola?

    For maintenance and repair service, you will need to follow these steps:

    1) We have an extensive network of physical service centers. We will welcome you to the nearest Ola service workshop.
    2) Also, you can call our service helpline number displayed in your scooter's HMI to book a service at your doorstep. Depending on the severity of the issue, our service executive will help with the following:
    a) Troubleshooting: The service executive will troubleshoot minor issues over a phone/video call
    b) Guide you to book a doorstep service visit or help you identify the nearest Ola service workshop.

    3)In case of doorstep service:
    a) Minor repairs: A service technician will visit your home and carry out the repairs.
    b) Major repairs: We will pick up your scooter, get it repaired at our workshop, and return it to you.

    4) You will be requested for payment at the end of the service for any issues that were not covered under warranty. All payments will be online. Don't pay cash to anyone.

  • What is the warranty period of the Ola Scooter?

    The Ola scooter comes with a warranty of 3 years/40,000 km (whichever is earlier), and the battery comes with a warranty of 3 years/unlimited km.
    We are also offering an extended warranty on your scooter and battery for up to 2 years*.

    For more details, you can refer to the extended warranty pricing in our app or website.
    Milleage capping details will be provided under the Extended Warranty section

  • What are the scheduled services for the Ola Scooter?

    We believe tech enabled preventive maintenance is the future, so there is no need for a scheduled maintenance for the scooter. However, we will constantly be assessing the health of your scooter remotely to ensure it is in top shape with no safety or service issues. If we sense you need a servicing, our service team will proactively contact you about the same.

    Similar topics for you