This is a free of cost upgrade being provided to our customers. As a part of our continuous engineering and design improvement process, we have upgraded the front fork arm design to enhance the durability and strength even further. Please be assured that this upgrade does not imply that your Ola Scooter is defective. Instead, this is a proactive step taken by us to ensure that our customers continue to ride worry-free.
We have made engineering and design improvements to enhance the durability and strength even further. The changes can be noticed in the overall geometry by the addition of external and internal ribs. We have also upgraded the material to further enhance the mechanical properties and the ability to absorb more impact loads under worst conditions with minimal weight increment to ensure a similar overall ride and comfort experience.The original part by design has a 75% safety margin over and above when compared to conventional twin fork systems. And with the new design, we made this margin 250%. The new fork arm has heat treated aluminium alloy, specially designated for automotive usages involving high strength and impact load cases.
Hi, This is a voluntary upgrade being provided to our customers as part of our continuous engineering and design improvement process, we have upgraded the front fork design to enhance the durability and strength even further. Please be assured that this upgrade does not imply that your Ola Scooter is defective, rather, this is a proactive step taken by us to ensure that our customers continue to ride worry free.
In case you haven't received the communication, you'll be able to check your eligibility for upgrading the front fork arm in your Ola Electric App from 22nd March onwards.
Your scooter will continue to be covered under warranty even if you choose to not upgrade your front fork arm.
No, warranty remains the same, as applicable on the scooter earlier to this fitment.
Upgrade of new fork arm doesn't change your warranty in any form.
The upgrade is entirely free of cost. You don't need to pay anything.
The front fork arm can be upgraded at specific Ola Experience Centres. You need to book an appointment through the Ola Electric App and provide your location. The nearby centres which are conducting the activity will be visible to you. You can select your preferred centre and book an available date. If there are no centres in your city, you can schedule a time for the Ola team to upgrade the front fork arm of your Ola Scooter at your home. Home service option is also available to those who have purchased the Ola Care+ subscription.
You will be able to book an appointment post 22nd March. The appointment will be based on availability of slots. We will share details on booking the appointment process to get it upgraded. Please be assured that this upgrade does not imply that your Ola Scooter is defective. Instead, this is a proactive step taken by us to ensure that our customers continue to ride worry-free.
Booking an appointment helps us provide you a seamless upgrade experience. This will ensure that we have a new front fork arm ready for you at the scheduled time and complete the activity without any delays.
The appointment slots will start from 22nd March onwards, which can be booked on your Ola Electric App.
You can book an appointment slot for a time more convenient to you.
Take an appointment for all the Ola Scooters you own as per your convenience. Post checking the front fork arm it will be upgraded if necessary.
The upgrade activity would happen over an extended period. If you would like to get the fork arm upgraded, book an appointment through the Ola Electric App.
Our scooters have been tested to perfection over millions of kilometers in varied road conditions. They are built to withstand Indian road conditions with a margin of safety which is much higher than typical loads encountered on vehicles. However, in rare isolated high impact road accidents the front fork arm may break.
Our scooters have been tested to perfection. They are built to withstand Indian road conditions with a margin of safety which is much higher than typical loads encountered on vehicles. However, in rare isolated high impact road accidents the front fork arm may break.
The Ola scooter is built to withstand Indian road conditions with a margin of safety which is much higher than typical loads encountered on vehicles. However, in rare, isolated, high-impact road accidents, the front fork arm may break.
Please be assured that this upgrade does not imply that your Ola Scooter is defective. Instead, this is a proactive step taken by us to ensure that our customers continue to ride worry-free.
We do not have provisions for any stand-by vehicle.
Checking if the front fork arm needs an upgrade requires technical expertise. You have the option to book an appointment and visit your nearest Ola Experience Centre to conduct a check.
