• How can I reserve my Ola scooter(s)?

    You can reserve your Ola scooter by filling in your details on the 'Reserve' page and by completing the following steps:
    Step 1: Login with your phone number and enter the OTP.
    Step 2: Pick your scooter variant and colour.
    Step 3: Reserve your Ola scooter by paying a fully-refundable ₹499.
    You may also reserve multiple scooters, if you wish. (The more the merrier.)

  • If I reserve now, when will I get the delivery?

    After reserving for ₹499, an advance payment window of ₹20,000 for you will open on the Ola App. After that you’ll receive a dispatch window & then the balance amount will need to be paid. As soon as you make your final payment, your dispatch window will reflect on the Ola App. Once dispatched from the Futurefactory, your scooter delivery can take upto 3 weeks depending on the time needed for RTO registration processes and final location of the delivery.

  • The purchase journey on my app has multiple steps, what do each of these mean?

    Here's what each step in the purchase journey on your Ola App stands for:

    Step 1: Scooter Reserved: Reserve your scooter by paying Rs. 499 via the Ola app or the Ola Electric website. Choose your model and colour.

    Step 2: Advance Amount: When your advance payment window opens, pay Rs. 20,000 to purchase the scooter. Choose your insurance plan. Do opt in for insurance incase you would like to avail of financing to pay the balance amount in installments

    Step 3: Balance Amount: Pay the balance amount when your balance payment window opens. Double check your registration details, ensure the owner's name is as per Aadhaar and the delivery address is as per the address proof which will be submitted at the time of registration

    Step 4: Upload Documents: Upload scanned images of your Aadhaar card along with your Aadhaar number, as proof of identity

    Step 5: Getting Your Scooter Ready: Once your Aadhaar is verified, we will get your scooter ready and ship it off

    Step 6: Scooter Registration: Our registration partner will get in touch with you to collect the required documents including the address proof for registering your Ola scooter

    Step 7: Out for Delivery: Post registration, your scooter will be out for delivery, it will be delivered to your doorstep.

    Step 8: Scooter Delivered: Hope you enjoy your revolutionary scooter!!!

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