Test Ride & Ownership

Front Fork Arm Upgrade

• Why is the fork arm being upgraded ?
• What is the difference between the old front fork arm and the new front fork arm?
• Do I need to replace the front fork arm of my scooter?
• I have not received any communication. When will you tell me if my Ola Scooter's front fork arm needs an upgrade?
• What is the risk if I do not change the front fork arm?
• Will my scooter continue to be covered in warranty if I don’t get this upgrade done?

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Test Rides

• I am unable to see the feedcard and book a test ride through the Ola App, what should I do?
• What documents do I need to carry for the test ride?
• Do I have to pay to take a test ride?
• Are test rides available for the Ola Scooter?
• Where and How can I get a test ride?
• How will I come to know when test rides are active for me in my city?

Delivery

• If the delivery address of the scooter is different from the address mentioned in Aadhar, what additional address proofs are required for registration?
• Can I get an Early/Priority delivery?
• When will my scooter be delivered?
• How do I install the home charger?
• What documents are needed to be submitted for the registration of my ola scooter?

Hypercharging

• How can I find the nearest hypercharger ?
• Is the hypercharger enabled for both MoveOS 2 and Move OS 3 ?
• What are the steps to use the hypercharger ?
• How much time will the scooter take to charge at the Hypercharger?
• What do I do in case I need assistance at a hypercharging station?
• Do I have to pay to use the Ola Hypercharger?

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Service

• What is the scheduled maintenance plan for my scooter?
• Is there a waiting period to avail services under Ola Care / Care+ subscription?
• How do I claim the benefits covered in my subscription?
• What are the exclusions under the Ola Care / Care+ subscription?
• What are the consumables covered under the subscription?
• What is the validity of the Ola Care/Ola Care+ subscription?

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