How can I cancel my Reservation/Purchase?

You are eligible to cancel your booking and get a full refund, till the time your Ola scooter is shipped from the Ola Futurefactory. The money will be credited to your source account within 7-10 business days. You can cancel your booking before making the balance payment through the Ola app:

Step 1: Go to the Ola S1 tab in your Ola App
Step 2: Under 'your reservations' click on the displayed Order ID
Step 3: Click on 'Cancel reservation'
Step 4: Confirm your cancellation
To cancel your booking after paying the balance amount, please raise a request at support@olaelectric.com.

To cancel your booking on the www.olaelectric.com before you have made the advance payment, login to the website, click on the relevant order ID, and then click on cancel order.