Ola

Welcome to Ola Support

Frequently Asked Questions

FAQ's

  • How do I purchase Ola scooter?

    Download the latest version of Ola App from App Store / Play Store and sign in with your registered phone number you have used for Reservation of Ola Scooter. You will see an option - "You can purchase your Ola Scooter. Click here to start." on your home screen. Please click on the card to start your purchase journey.

  • How much amount I need to pay to start my purchase journey?

    You can start the purchase journey of your Ola Scooter by making an advance payment of Rs. 20,000. This amount is the same for both Ola S1 and Ola S1 Pro.

  • What is the refund policy post cancellation of purchase?

    You can cancel your purchase at anytime before your Ola Scooter is shipped from the Ola Futurefactory and get a refund of your advance payment (of Rs. 20,000) and reservation amount (Rs. 499). The money will be credited to your source account within 7-10 business days (depending on the mode of payment).

  • Where can I check my reservation status?

     

    For checking your reservation status, you need to login on the Ola Electric website, olaelectric.com.

    Step 1: Click on the hamburger menu on the top right of the Homepage
    Step 2: Sign in using your phone number and OTP validation 
    Step 3: Under 'My reservations' section, you can see all reservations that you have made till now.
    Step 4: You can click on the Order ID to view your reservation details. You may also download the receipt, and modify your reservation.
  • How can I cancel my Reservation?
     
    Once you login to the Ola Electric website/ olaelectric.com.
    Step 1: Click on the hamburger menu
    Step 2: Under 'My reservations' click on the displayed Order ID
    Step 3: Click on 'Cancel reservation'
    Step 4: Confirm your cancellation.
    Your reservation is cancelled successfully and you will receive a refund to the source account in 5 - 7 working days. 
  • What documents are accepted as proof of address?

    The following documents are - Aadhar Card, Voter Card, Indian Passport, Electricity Bill, Legal Affidavit - in case current address does not match existing address (except the one provided for ID proof).

  • Note: All references to Ola S1 Pro include the "Performance Upgrade" accessory. For FAQs related to other configurations of Ola scooters please write to us at