Welcome to Ola Support

Frequently Asked Questions


  • Are test rides available for the Ola Scooter?

    Home test rides for the Ola Scooter are live across India! These include Ahmedabad, Bangalore, Bhopal, Chennai, Coimbatore, Delhi, Hyderabad, Indore, Jaipur, Kochi, Kolkata, Mumbai, Nagpur, Panaji, Pune, Vijayawada & Lucknow. We will soon be scaling up test rides all across India.

  • What are the primary vehicle specifications?

    The detailed scooter specifications can be seen here.

  • How much does an Ola Scooter cost?

    Ola S1 starts at INR 1,29,999  and S1 Pro at 1,39,999

  • How do I purchase an Ola scooter?


    1. Log in to the Ola App

    2. Select your preferred variant & colour

    3. Enter your details

    4. Choose your payment details (Easy EMI options available) 

    5. Post payment confirmation, upload documents on the Ola App

    6. Track your purchase via the Ola App

  • Where can I check my reservation status?

    You can check your reservation status on the Ola App or by logging onto our website. For the Ola App:
    Step 1: Click on the OLA S1 tab to view a list of "Your Reservations"
    Step 2: Click on the order ID you want to know the status of your order.

    You can also login to www.olaelectric.com with your registered mobile number and OTP to see your reservation status.

  • Can I cancel my Reservation?

    You can cancel your booking and get a full refund, till the time your Ola scooter is shipped from the Ola Futurefactory, the amount will be credited to your source account within 7-10 business days.

    You can cancel your reservation before making the balance payment through the Ola app:
    Step 1: Go to the Ola S1 tab in your Ola app
    Step 2: Under 'your reservations' click on the displayed Order ID
    Step 3: Click on 'Cancel reservation'
    Step 4: Confirm your cancellation

    To cancel your booking after paying the balance amount, please raise a request at support@olaelectric.com

  • Note: All references to Ola S1 Pro include the "Performance Upgrade" accessory. For FAQs related to other configurations of Ola scooters please write to us at